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Genesis AI

AI agents that work inside your business, not just on top of it.

So your team can focus on what matters. Pick an agent, try it live, and put it to work on your own data in 1–2 weeks.

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8Organisations live
40+Enterprise customers
1stAzure OpenAI in Portuguese public administration
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Introduce me to Genesis Digital Solutions
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How does Genesis AI work?
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What AI products do you offer?
Knowledge base· 3 sources ·High

Genesis’s documented AI offering is Genesis AI, a platform combining conversational assistants, task-executing agents and usage analytics.

PRODUCTWHAT IT IS FOR
Virtual assistantsAnswer questions and provide conversational support.
AI agentsCarry out tasks and connect with other systems.
Voice moduleConverts speech to text.
How do the assistants work?What can agents handle?
Ask Genesis AI anything...
Try Virtual Assistant

WHAT GENESIS AI DOES

A platform of AI Agents that automate your Business Processes

Genesis AI automates the workflows your team deals with every day. Browse agents built for specific business areas, try them live instantly, or tell us your process and we'll build one with you.

Try before you commit

Live demos across finance, legal, ops, and more.

Built for your exact process

The marketplace shows what's possible. Every agent can be customised or built from scratch.

Secure by design

RAG architecture ensures your data never leaves your environment.

Try the Demos
Genesis AI marketplace

HOW IT WORKS

From process to automation in three easy steps

No complex setup, no lengthy onboarding. Genesis AI's agents are ready to work, and built to get smarter over time.

Pick an agent, or we'll build one together

Browse our marketplace of pre-built agents covering finance, legal, operations, and more. Try a live demo instantly, or tell us your process and we'll build it from scratch.

Browse the Marketplace
ai genesis brain

INTEGRATIONS

Connects to the systems you already use

Every agent can connect to your ERP, CRM, channels and document sources. Some connections work out of the box today. The rest we build for you, on request.

Available today On request

Channels

Web widget Email · Outlook, Microsoft 365, IMAP SMS Voice · SIP phone Voice widget WhatsApp Microsoft Teams Slack

ERP & accounting

SAP Xero Primavera PHC Odoo Dynamics Sage Moloni NetSuite

CRM & commerce

HubSpot Salesforce Pipedrive Shopify WooCommerce Magento

Data & files

Azure Cosmos DB Excel / Parquet DXF / TXT Azure SQL Snowflake BigQuery Power BI

Work tools

Jira Notion Confluence GitHub Linear SharePoint

Contracts & compliance

DocuSign CLM Icertis Ironclad SAP Ariba World-Check ComplyAdvantage

Don't see your system? Integrations marked on request are built around each client's stack, and we can connect agents to almost any tool with an API. Tell us what you use and we'll shape the integration to fit.

Ask about an integration

PORTUGUESE MINISTRY OF JUSTICE (GPJ)

The First Azure OpenAI deployment in European Public Administration

The GPJ (translated as “Practical Justice Guide”) is a platform developed by Genesis Digital Solutions that assists people with complex legal issues. This project was the first one developed in Portugal to go live, using Azure OpenAI.

Successfully deployed the first Azure OpenAI infrastructure within a European Ministry of Justice operating under English Common Law framework standards, ensuring absolute confidentiality, anti-hallucination safeguards, and enterprise compliance.

Sovereign AI deployment Anti-hallucination safeguards Enterprise compliance
gpj logo genesis digital solutions

IN PRODUCTION

See what we've built for our clients

These are live agents, handling real workflows for government bodies, hospitals and enterprises.

All assistants are live and interactive
DGAEP IN PRODUCTION
Assistente VirtualDGAEPPT ▾
Onde encontrar ofertas de emprego na Administração Pública
V
Pode utilizar o Portal do Emprego Público e a Bolsa de Emprego Público.
Escreva a sua pergunta...
Public Sector · Virtual Assistant

Vítor, the DGAEP virtual assistant

A conversational assistant that answers questions from public servants and citizens on public employment, available on the DGAEP website.

See Vítor live
ULS de Santo António IN PRODUCTION
AAntoniusPT ▾
Quais são as especialidades médicas disponíveis na ULS de Santo António?
A
As principais especialidades e serviços hospitalares incluem:
- Clínica de Cirurgia
- Serviço de Cardiologia
- Serviço de DermatologiaConteúdo gerado por IA
Escreva a sua pergunta aqui...
Healthcare · Virtual Assistant

Antonius, the ULS de Santo António virtual assistant

A text and voice assistant that helps patients and visitors find information on the ULS de Santo António website, in Portuguese and English.

See Antonius live
IEFP IN PRODUCTION
Assistente Virtual
O que preciso para me candidatar aos Estágios Iniciar?
Qual a idade mínima para me candidatar aos Estágios Iniciar?
Reuni os requisitos e os documentos necessários para a candidatura.
Escreva a sua pergunta...
Public Sector · Virtual Assistant

The IEFP virtual assistant

An assistant on the IEFP website that answers questions about employment and training programmes, grounded in the institute’s official documentation.

See it live

USE CASES

Agents built for your industry

Explore how we build custom solutions on the Genesis AI platform to solve real challenges across key industries. Select an industry to see relevant use cases, and watch which agent does the work.

The Problem

High volume of in-person attendance, long wait times in lines, no knowledge in the available online services, lack of 24/7 access to information.

Our AI Solution

We deployed a virtual assistant on the public portal, providing citizens with 24/7 answers based on official, GDPR-compliant knowledge.

The Impact

Reduced operational load by over 6,000 inquiries per month and increased digital service usage by more than 80%.

The Problem

High volume of emails with questions about public hiring processes, lack of transparency about them, with digital services already available, but without 24/7 access to information.

Our AI Solution

We deployed "Vitor", a virtual assistant powered by Genesis AI, answering citizen's questions 24/7 in Portuguese and English, with GDPR compliance.

The Impact

Reduced operational load by handling over 3000 inquiries per month, improved efficiency and usage in +50% of digital services, creating a centralized access to digital services.

The Problem

Clients' fines and payment data are hard to access and manage. Many inquiries overwhelm manual data lookup processes, no easy way to check fine status or history.

Our AI Solution

Used AI to centralize and streamline access to fines and payment records, allowing users to quickly query fine status and details. Automated responses to frequent inquiries, reducing manual effort.

The Impact

Enabled 24/7 self-service access to fines and payments, improving response times from days to seconds, and reduced errors while simplifying user experience.

The Problem

High volume of phone calls, long wait times, missed calls, outdated / manual call-handling processes.

Our AI Solution

Deployed "Antonius", a virtual assistant powered by Genesis AI.

The Impact

Reduced operational load by handling over 3000 inquiries per month, reduced number of calls, and improved customer satisfaction with 24/7 access.

The Problem

Manual review of contracts made it difficult to detect red flags, causing a risk of overlooking critical clauses or non-compliant terms. Time-consuming processes slowed down contract finalization.

Our AI Solution

Implemented an AI system to automatically analyze contracts for red flags, highlighting risky clauses, suggesting rewording aligned with the client's standards, and GDPR-compliant.

The Impact

Accelerated contract review processes and improved accuracy, which reduced legal risk and increased operational efficiency, minimizing human error.

The Problem

Technicians struggle to find and use scattered manuals and repair data. Troubleshooting is slow without integrated support, with limited access to relevant guides.

Our AI Solution

Centralized AI conversation with manuals, repair history, and procedures in one assistant that provides fault diagnosis with ranked possible causes, and links answers to original documents with diagrams.

The Impact

Reduced technician downtime, streamlined diagnosis with contextual AI support, and kept knowledge updated with new repair reports.

The Problem

Manual handling of client requests for policy documents, a time-consuming process to draft and deliver customized policies. Delays impacted client satisfaction and firm efficiency.

Our AI Solution

Implemented an AI-powered platform to manage and process requests, automatically generating policy documents tailored to each request, and GDPR-compliant.

The Impact

Streamlined workflows, significantly accelerating turnaround times. Reduced legal risk, increased ROI and reduced operational costs through automation.

The Problem

Clients' fines and payment data are hard to access and manage. Many inquiries overwhelm manual data lookup processes, no easy way to check fine status or history.

Our AI Solution

Used AI to centralize and streamline access to fines and payment records, allowing users to quickly query fine status and details. Automated responses to frequent inquiries, reducing manual effort.

The Impact

Enabled 24/7 self-service access to fines and payments, improving response times from days to seconds, and reduced errors while simplifying user experience.

The Problem

Large legal document database is hard to navigate, so clients struggle to understand complex legal requirements. Support queries overwhelm manual helpdesk resources, leading to slow response time, client satisfaction and trust.

Our AI Solution

Deployed AI that optimized client queries for faster, accurate support, providing clear explanations of complex legal matters, enhancing client experience with timely, precise legal guidance.

The Impact

Automated the majority of routine legal inquiries, which enhanced client satisfaction with fast, reliable legal answers, reducing helpdesk workload while improving accuracy.

The Problem

Complaints received by phone or email are processed manually, with no system to prioritize urgent issues, leading to inefficient ticket creation and tracking.

Our AI Solution

Implemented AI to automatically process complaints from all channels, assigning priority levels based on urgency. It automatically opens tickets in the platform, and it's GDPR-compliant.

The Impact

Improved response time and ensured consistent processing, introduced a fair complaint handling at scale, and streamlined operations with end-to-end automated processing.

The Problem

Shops use different systems to report problems, with inconsistent and time-consuming data entry. Lack of standardization causes confusion and errors. No unified view to monitor reported issues and performance.

Our AI Solution

Deployed an AI that understands natural language, and standardizes ticket requests. It automatically creates structured tickets regardless of input format. Provided a dashboard with metrics for monitoring and analysis.

The Impact

Centralized problem reporting to a single platform. Standardized issue reporting across all shops, and provided real-time issue tracking, which resulted in improved resolution speed.

The Problem

Hundreds of equipment requests received daily, processed manually - time-consuming data entry prone to errors. Budget preparation is slow and inefficient. Lack of real-time overview and audit capability.

Our AI Solution

AI automates request processing and data entry. It automatically generates budgets based on requests. Provided a dashboard for tracking requests and budgets. Enabled auditing and control with transparent records.

The Impact

Cut data entry time with AI-driven workflows, enabled real-time budget tracking and forecasting, and streamlined daily operations with scalable request management.

AGENT RUN Social Security portal
01 · AGENT SELECTEDAssistant · 1 credit / run
Multimodal Assistant
02 · REQUESTWeb widget

How do I apply for parental benefit online?

03 · EXECUTION
Searching official knowledge base RAG
Applying GDPR guardrails Policy
Linking the right online service Portal
04 · RESULT
6,000+inquiries handled per month
Try Multimodal Assistant

PRICING

Scale at your pace.

No per-interaction surprises. Your data stays in your environment.

STARTER

Pilot · SMEs · Single Use Case

1 - 3Agents
4,000Credits / month
  • 1 agent included · max 3 agents
  • Up to 100 docs / 50 MB uploads
  • Multilingual · comparative tables
  • Real-time Back-office observability
  • 48h SLA, business hours
Get started
MOST POPULAR

PROFESSIONAL

Corporate · Multiple Cases

up to 8Agents
20,000Credits / month
  • Up to 5 agents included · max 8 agents
  • Up to 1,000 docs / 500 MB · OCR
  • Multi-LLM with assisted setup
  • Advanced observability + exports
  • 24h SLA · everything in Starter
Get started

ENTERPRISE

Regulated · Multi-entity

UnlimitedAgents
CustomCredits / month
  • Custom Credits · 6-month reviews
  • Unlimited uploads, all formats
  • Multi-LLM with assisted setup
  • Dedicated CSM · 4h SLA
  • Full GDPR & NIS2 Compliance | Dedicated Guardrails & Private Cloud Sovereignty
Talk to us
All plans include
Anti-hallucination safeguards built inYour data stays in your environmentImplementation in 1–2 weeksGDPR / "forget me" built inPII protection

Implementation (one-time)

Turnkey~1 week

Marketplace agent with base configuration. Fastest path to production.

Custom Simple1–2 weeks

Agent adapted to your data and processes, with 1–2 integrations.

Custom Complex3-6 weeks

Multi-agent pipeline, ERP/CRM/DMS integrations, dedicated infrastructure.

CREDITS

How credits work

One credit = one execution. Agents are priced by complexity, not raw token consumption.

1 credit1 step
per run

Assistant

Answers questions and surfaces information. Pure RAG, prompt-and-response, no external tool calls.

INCLUDED AGENTSVirtual Assistant - Genesis website chatbot

3 credits2-3 steps
per run

Agent

Executes a concrete task - analyses, decides, acts. Function-calling across 2-3 internal tools or document intelligence.

INCLUDED AGENTSInvoice Processing · BoQ Extraction · Legal Data Extractor · Retail AI

10 credits4+ steps
per run

Agentic

Runs a composite flow with multiple integrations across systems and channels, taking actions in external tools.

INCLUDED AGENTSFund Review · Call Centre Helper · KCP Agent · Virtual Quotation · Virtual Ticketing

5 creditsVoice
per minute

Voice - Speech-to-Text

Switch between text and voice without changing plan.

INCLUDED AGENTSAvailable on any agent with a voice channel

What 4,000 credits buys each month, by agent type

4000Assistant runs
1330Agent runs
400Agentic runs

GENESIS AI ENSURES YOUR SECURITY

Responsible AI, by Design

Enterprise-grade infrastructure built for heavily regulated industries, ensuring absolute data privacy, strict sovereignty, and native European compliance.

genesis ai dashboard

Sovereign Cloud & Tenant Execution

Your Tenant, Your Data. The Genesis AI infrastructure deploys directly within your own private cloud or local on-premise environment. Your enterprise data never leaves your perimeter, ensuring absolute information sovereignty.

experts in tech2

Native European Compliance

Built strictly around EU Data Boundary standards, providing full compliance with GDPR and the NIS2 Directive for critical sectors. Interactions are private by design, with no cross-customer data access.

genesis AI mobile

Governance & Operational Auditing

Features immutable execution logs for complete transparency during regulatory audits. Backed by built-in anti-hallucination safeguards, custom guardrails, and end-to-end data encryption (AES-256).

  • Enterprise-grade cloud infrastructure on the platform of your choice
  • Built-in safeguards that prevent hallucinations and out-of-scope responses.
  • Guided performance with smart guardrails
  • You choose where your data lives - full infrastructure location control.
  • Role-based access control so only the right people see the right data.

FEEDBACK

What they're saying about us

“In collaboration with Genesis, we tested the usage of state-of-the art large language models (LLMs) provided by OpenAI to accelerate the production of business performance narratives.”
kenvue icon genesisEMEA Data Science Manager
“Genesis was always available to help us and adapt to changes in the project because many times we didn’t know the impact of some adjustments either. But in the end, we implemented a versatile and future-proof solution. The interaction with genesis.studio was always very positive creating strong bonds for future collaborations.”
dr finanças logoDoutor Finanças

FAQ

Questions before you start

Can't find what you need? We reply within one business day.

Talk to us

Most agents are live in 1–2 weeks. A Turnkey marketplace agent with base configuration takes about a week. Multi-agent pipelines with ERP, CRM or DMS integrations take 3–6 weeks.